Customer Services
Customer Service
At Erayak, your satisfaction is our top priority.
Whether you need product support, help with a warranty claim, or simply have a question — our dedicated team is here to assist you.
Reach out through the form below, or contact us by email or phone. We’re ready to help, every step of the way.
🇺🇸 United States Contact – Erayak North America
- Email: support@erayakpower.com
- Address: Erayak Power Victorville, CA 92392, USA
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from 1625 reviews
The first impression of the ERAYAK 8000iE is excellent — it’s a beautifully designed machine with a solid metal frame that gives it a premium look and feel. I ran it under load for several hours, and when I drained the break-in oil, I was surprised at how clean it was, with only minimal metal particles, which is completely normal. Overall, I’m very impressed with its performance and build quality. This generator has really exceeded my expectations, and I truly enjoy using it.

RAS

Generator was easy to set up, especially like the dual fuel feature being able to run gasoline or propane
Generators easy to start couple poles in the start mode and it fires right up

If loking for a viable alternative to a Honda Inverter Generator, this is a good choice to consider. Packaged very well, comes with portable propane tank connection, 1 extra spark plug, spark plug removal tool, plastic oil fill container,
30amp adapter, and manual.. As with any small engine, a proper breakin is crucial to longevity.

Works well and does the job!! Love it!

I got the Erayak R8000iE inverter generator a few weeks ago, and I’m really impressed so far. Setup was super easy, and the electric start button makes it way more convenient than pull-start models I’ve used before.
I tried running two heaters at the same time, and this 8000W inverter generator had no problem keeping up. The display shows a steady 60Hz output, which gives me confidence when plugging in sensitive electronics.
Noise level is surprisingly low for the size, and that’s a big plus. It feels solid, has plenty of outlets, and I like knowing I can use it for camping trips, RV power, or as a home backup generator.
Overall, this is a quiet inverter generator with serious power. If you need something reliable and easy to use, the R8000iE is worth it.

I bought this generator based on it's size and capability compared to other generators in it's class. This generator produces clean useable power when you need it the most.

Not bad. Bought this for my camper to run the A/C when hookups are not available. It Runs my camper a/c but I believe it's close to its limitations. The generator stalls if i attempt to run the a/c and microwave at the same time, which I expected being that it's 3500 running watts or so. It's light, way quieter than my standard generator, and half the price of a predator. I sold my traditional craftsman 3500 watt generator because this one does everything it does but smaller and easier to move around. I was skeptical being that it's a no name brand but only time will tell. I'll update this review if issues arrise but so far so good. I also like that it has an eco mode in which it runs at a lower idle and becomes even quieter and saves fuel. It has a 30 amp connector but uses a different style plug than my camper, however, it comes with an adpater so it hooks up just fine. It also came with an extra spark plug with a little maintenance kit. The pony initial setup needed was to pull the side cover and fill the oil which is not included. Pulling the side cover for maintenance is super easy, just a few screws and clips. Anyway, check out the video for the test I did on it, I think it was worth the price overall.

I rarely write reviews, but after several months of owning and using this generator, I felt compelled to share my experience. Simply put, this is one of the best purchases I've made in recent years. Whether you’re looking for backup power during outages, a reliable unit for camping or RV trips, or a workhorse for a job site, this generator ticks all the boxes.
Performance & Power:
This generator delivers consistent, clean power with enough wattage to handle multiple appliances and tools simultaneously. I’ve run a full-sized refrigerator, lights, Wi-Fi router, and even a portable AC unit during a recent storm-induced blackout — and it didn’t break a sweat. The engine starts up quickly, often on the first or second pull (or immediately with the electric start, if equipped), and runs smoothly for hours. There’s no sputtering or drop in performance.

I’m really impressed with the ERAYAK 2400W Portable Inverter Generator! It’s compact, easy to carry, and surprisingly quiet compared to other generators I’ve owned. I’ve used it for both camping trips and as a backup power source at home, and it performs flawlessly . The ECO mode is a big plus—it saves on fuel and runs smoothly without being noisy. Starting it up is quick and simple, and it provides steady, reliable power for my essentials. Overall, it’s a powerful little generator that gives me peace of mind in case of emergencies. Highly recommend!

I hooked up my 4500P inverter to my 30ft Travel trailer and the Generator had no problem running my 13.500 btu a/c refrigerator and vacuum all at the same time and it also would operate in eco mode after first initial start up, very happy with unit, but is a little loader than I would like. KC.

A 2400-watt inverter generator is an excellent addition to any household, offering numerous benefits that go beyond just backup power. For families, especially those living in areas prone to power outages, storms, or who enjoy outdoor activities, this type of generator provides peace of mind, safety, and convenience.
First and foremost, inverter generators are known for producing clean and stable electricity. This makes them ideal for powering sensitive electronics such as laptops, TVs, smartphones, and medical equipment without the risk of damage. For families with children who depend on digital learning or entertainment, or households that rely on medical devices, this is a major advantage.
A 2400-watt unit offers just the right amount of power to keep essential appliances running during an outage. It can typically handle a refrigerator, a few lights, a router, and a phone charger all at once. That means your food won’t spoil, you stay connected to the internet, and your family remains comfortable during emergencies.
Another benefit is portability. Unlike larger generators, a 2400-watt inverter generator is usually lightweight and easy to move around. This makes it perfect not just for home use but also for camping trips, tailgating, or RV travel. Families who enjoy the outdoors can use it to power small cooking appliances, fans, or lighting—bringing the comfort of home wherever they go.
Finally, inverter generators are known for being fuel-efficient and quiet. This is a huge plus for families who live in close-knit neighborhoods or have young children, as it minimizes noise disturbance and keeps operational costs low.
In conclusion, a 2400-watt inverter generator is a smart investment for families looking for reliability, versatility, and safety. Whether during a blackout or a weekend getaway, it helps ensure comfort, connection, and peace of mind.

The plant is spectacular for camping and picnicking with the family and especially how easy it is to turn it on with a single pull on the string it turns on. The sound after starting is very moderate.

I recently put this generator to the ultimate test—running it for 64 hours straight, with only brief breaks for oil changes. I completed the break-in oil change and another at 25 hours. Throughout the entire run, it exceeded my expectations, performing flawlessly. It powered my 25-foot Grey Wolf travel trailer with everything running, handling both sunny days and severe thunderstorms without a hiccup. Reliable, powerful, and consistent—at this point, I wouldn’t hesitate to purchase it again.

Works well to keep the rain off
What customers think about the store
The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or ... The ERAYAK products like generators, inverters and solar panels are praised for their portability, quiet operation, fuel efficiency and good value for money. Many users find them reliable and powerful enough to run essential appliances during power outages or outdoor activities. However, some had issues with longevity, starting difficulties or confusion about fuel compatibility. Customer service is generally seen as responsive but harder to reach.
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